Within the Telecom market, competition is high as players barge into star segments with innovative sales techniques to entice customer bases. To manage this, providers need to build their capability in loyalty enriched services, which are enabled only through customization of customer interactions, aligned to individual customer and market segments.
Intelenet® leads and deploys studies to assess current engagement model between Telecom providers and customers, and works with the client to leverage Six Sigma, Lean and WFM models to assure maximum operational efficiency and effective customer experience management.
Global Service Portfolio
Intelenet’s services in this segment are spread across our global delivery network to support end-customers in culturally aligned environments to engage them more satisfactorily.