From Frustration to Fix: Gotraka Diagnoses Hidden PC Hardware Failure

A concerned parent reached out to Gotraka after their son’s gaming PC kept restarting mid-game. Believing the GPU was faulty, they replaced it—but the problem didn’t go away. That’s when our expert team stepped in.

After remote support couldn’t resolve the issue, the PC was brought in for a full diagnostic. Our technicians methodically tested every component: the GPU, PSU, CPU, cooler, and even tried a clean OS install on a new SSD. All passed—until we moved everything to a new motherboard. The result? Flawless gaming for hours. The real culprit was a failing motherboard all along.

This case study demonstrates why accurate PC diagnosis matters. Many users waste time and money swapping parts without identifying the true issue. Gotraka’s structured process prevents that. We help gamers and everyday users get back up and running fast—with confidence that the real problem has been solved.