The ISO 20000-1 certification is a globally recognized standard specifically designed for information technology service management (ITSM). Developed by the International Organization for Standardization (ISO), ISO 20000-1 certification sets out the criteria for establishing, implementing, maintaining, and continually improving an organization's IT service management system. ISO 20000-1 focuses on ensuring the effective delivery of IT services, aligning them with business objectives, and promoting continual service improvement. Organizations that achieve ISO 20000-1 certification demonstrate their commitment to providing high-quality IT services, enhancing customer satisfaction, and maintaining a systematic approach to managing IT processes. This certification not only validates an organization's IT service management capabilities but also enhances its reputation and competitiveness in the IT services industry.