Role of Service Desk in Incident Management

Continuous progression in business is the most important thing for the company and its people. But downtime is a big hurdle in that, as it can result in potentially bloated overheads and decreased revenues. Doesn’t matter if you have engineered the network well, issues will still be there due to the course of operations. When we talk about an incident, then it can be defined as an unplanned event that interrupts the smooth operations and has the potential to even affect the services if not addressed instantly. By following a structured incident management approach, organizations can assure minimum or negligible business impact even for unforeseen incidents.

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