Trusted Virtual Assistant Services for E-Commerce Order & Inquiry Management

Back Office Squad offers specialized virtual assistant services tailored to help e-commerce brands manage customer inquiries with speed and accuracy. Running an online store involves dealing with frequent questions about orders, deliveries, product specifications, refunds, and returns—tasks that consume valuable business hours. Our virtual assistants step in to ensure customers receive quick, friendly and structured communication every day.

We cover complete Customer Support for E-Commerce, including chat handling, ticket responses, product information requests, issue escalation and order tracking updates. By closely monitoring customer messages across platforms, our team ensures no question goes unanswered.

For stores operating on Shopify, Amazon, Etsy or other marketplaces, Back Office Squad also assists with updating order status, coordinating with couriers and resolving delivery concerns. This helps improve customer satisfaction and reduces refund or cancellation rates.

With our trained virtual assistants managing repetitive support tasks, business owners can focus on product sourcing, branding and revenue growth. Our service is especially beneficial during sales seasons when support volumes spike.

If you want a stable, efficient support system for your store, our virtual assistants deliver exceptional value.